In Mozilla Firefox – How to clear the Firefox cache Step 4: Provide a bug report However, sometimes errors can occur with Roll20 if a piece of information your browser has stored is too out of date. Your browser automatically stores frequently-used pieces of information so that you don't have re-download them every time you visit a website. If you are having trouble with images loading or loading issues in general, please also make sure that any antivirus or firewall software that you have installed (such as Comodo, Norton, etc.) is not blocking any part of the Roll20 site from loading. You don't need any addons or extensions for your browser to function properly, so only keep them if they add additional functionality to your browser that you use on a regular basis. If you see any extensions or addons that you do not recognize, disable them while using Roll20, or even remove them entirely. In Mozilla Firefox – Disable or remove Add-ons In Google Chrome – Install and manage extensions Roll20 can be very sensitive to this type of interference because it has many more moving parts than a typical website. Temporally turn off any browser extensions you have active, such as Stylus, to make sure the problem isn't caused by the extension.īrowser extensions/add-ons change how your browser behave or looks, and even if an extension isn't specifically targeting, it might interfere with how Roll20 works or looks. This is among the most common cause of problems with Roll20. Step 2: Ensure that there are no browser extensions interfering with Roll20 If you're using a phone or a tablet, see the Table on Tablet Support for details.
When troubleshooting, please check to see if issues persist when using both Google Chrome and Mozilla Firefox Due to bleeding-edge features, we are unable to support beta versions of web browsers. While Roll20 will work in a variety of browsers, in order to maximize your playing experience and take advantage of everything that Roll20 can do, you should use the latest version of either Google Chrome or Mozilla Firefox. Your browser is the software application that lets you access websites, like Roll20. Steps Step 1: Make sure to use the right browser 1.2 Step 2: Ensure that there are no browser extensions interfering with Roll20.1.1 Step 1: Make sure to use the right browser.
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